1. Scope of policy application
   All hats sold (including custom-made items, promotional items, clearance items, etc.) are final sales. Returns, exchanges or refunds are not accepted.
   This policy applies to all online channels (official websites, social media stores, etc.) and payment methods.
2. Explanation of Exceptional cases
   If the goods you receive have any of the following problems, please contact customer service (capital@parehatcap.com) within 24 hours after signing for receipt and provide evidence (such as photos/videos) :
   Serious quality problems (such as thread opening, uneven dyeing and other process defects)
   The wrong product was sent (completely inconsistent with the order description)
   Transportation damage (Original packaging and logistics vouchers must be retained)
   Note: The exception clause does not apply to non-quality issues (such as inappropriate size, color difference from screen display, subjective dislike, etc.).
3. Problem handling process
   To contact customer service: The email should include the order number, problem description and supporting documents.
   Review and confirmation: We will verify and reply with the solution by email within 3 working days.
   Compensation method: After confirming the responsibility attribution, exchanges or store points may be provided (specific details are subject to negotiation).
4. User Notice
   Please refer to the size guide and the actual tiling diagram on the product page before placing an order.
   Customized products (such as embroidered logos) are non-returnable and non-exchangeable due to their personalized attributes.
   The product page of the promotional event will be additionally marked with a reminder that “returns and exchanges are not supported”.
5. Contact Information
   If you have any questions, please contact us through the following methods
   Customer service email: capital@parehatcap.com